Horeb's chat with outsourced customer service

From my brain

My Internet is Down

Not sure when it's coming back up, sorry. If you see this and you're in any of my raids will you let the leaders know I am offline for the time being.

-Pete (Horeb's Brother in law and personal secretary)

The Follow-up Post

OK so after a 1.5 hour phone call with Ahmed my ISP tech (in India that I could not understand) about my internet (he insisted it was working, I insisted that I was in front of the computer and it in fact was not working), I finally got transferred to someone here in the USA who informed me that they could have someone come look at my Phone line on July 8th. When I mentioned that I was without service and requested that I not get charged for the time I am without service they put me on hold. While on hold, the "Work Day" ended and I was disconnected.

So, I very Calmly (Although I was really pissed), called back and spoke to Ahmed's Brother (Ga'hjid), who once again insisted that everything was fine and there was no troubles with my internet. Again I fianlly got transfered to someone who put me on hold and a few minutes later, A dial tone :(

So now I was upset. canceled all services with the phone company (including my DSL), at which time I was told "we can;t just cancel your service". After a few words that I truely wish I had not said, I was transfered to a supervisor who informed me that They would have a tech out to look at it on July 8th. I explained not so nicely that I did not find this acceptable and I wanted to cancel any services that I have with them and I would like it to be effective that moment. Finally I got everything canceled.

This morning I get my mail from my mailbox and there is a survey letter from the company (basically wanting to know how my experience was. I googled it to the best of my ability and FILLED THE DAMN THING OUT IN INDIAN as best I could and sent it back. Attached to the form I put a note....

Dear sir or Madam,

If you are having a hard time reading this form, please contact your Tech support team and they should be able to translate it for you.

thanks,

your ex customer Located in the USA

Erik

Anyhow gave me something to do this morning.